Shipping + Handling

 

Addresses within Australia

Express Shipping is complimentary for all Australian orders over $300. NOTE: customers must enter the promotional code FREESHIPPING at checkout to activate the discount for orders over $300.

Juliet Jones offers Express Shipping for all orders under $300 within Australia for a flat rate of $10.

To see the anticipated delivery service for your location, please click here.

We endeavour to process and dispatch all orders within two business days, subject to payment clearance and stock availability.

All deliveries must be signed for upon arrival. If you are not available, Australia Post will leave your parcel at the closest Australia Post Office. Unfortunately, we are not able to offer an "Authority To Leave" option. 

 

Addresses outside of Australia

For New Zealand orders we charge a flat rate of AUD$15 for shipping

For other countries we charge a flat rate of AUD$25. Please note that we do not ship to all countries – if your country is not listed as an option at checkout, please contact us and we will do our best to arrange shipping to you.

International orders are sourced and dispatched nationwide using Australia Post Express Courier International.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Juliet Jones is unable to expedite or assist in this process as it is outside our control.

 

Order Tracking

To track your orders please check your shipping email and visit the tracking link made available to you.

 

Delivery Address

Where possible, we recommend customers provide a an address where someone is able to receive delivery during business hours. Juliet Jones cannot be responsible for lost/stolen parcels.